Keeping Customers Happy and Buying

 

From coast to coast, many of America’s largest companies trust American Support with their customers.  Consistently delivering results for more than two decades, our focus is still on some very basic tenants of success: Put people first, aim high and deliver more than expected.

 

INBOUND AND OUTBOUND SALES

Our hiring, training and ongoing coaching is all designed to sell more for our clients.  The result is a sales force that excels at customer care and closing sales.  We build brand loyalty while increasing revenue through customer engagement centered sales.

 

PRODUCTIVE PARTNERSHIPS

Count on collaboration and communication to be at the center of your relationship with American Support.  From the beginning of a project through completion, you will see reliable data in the format you request and as often as you want it.  You will always know where you stand on key metrics and where we stand on our KPIs.

 

WHAT WE DO & HOW WE GOT HERE

American Support plans are always based on your  goals.  Our mission is to surpass your expectations for sales and customer satisfaction.  We deliver on that goal by using the best in class technology and the most carefully screened and highly trained agents in the business.

 

STRATEGIC ALLIANCES

American Support relies on the experience and longevity of its corporate partners to achieve our mission and provide the best possible customer service. Together with our partners, we serve over 100,000 customer subscribers with billing solutions, tech support and our customer service call center.

 

NCTC

American Support is the only place that NCTC members can get the most advanced and flexible, technology services and call center support.

 

AWARDS

American Support and its partners deliver award winning customer contact support.  We deliver loyalty building customer service to our clients’ subscribers with our six products: Telesales, Customer Care, Field Support, Technical Support, Subscriber Management and Dispatch.

 

NEWS

Since the company was started, we have been learning, adapting, stretching, and growing.  In addition to our clients, it seems that others have taken notice as well and we have popped up in the press for a variety of reasons.  Click on American Support Awards in the About Us drop-down for the list of some of the coverage we have received.