CHAPEL HILL, N.C., Feb. 23, 2011 // Chapel Hill-based American Support has been named a finalist for Contact Center World’s three top ranking awards: Best Contact Center, Best Help Desk and Best in Customer Service.
Contact Center World is a leading global support organization for the contact center industry and its awards recognize the top performing call centers around the world. The organization received more than 900 entries from more than 50 countries. Only the top thee to five companies in each category were named finalists.
Previous winners of the Contact Center World’s top ranking awards include Volkswagen, Celecom and CVS Caremark.
“It is a tremendous honor to be considered among the best call centers in the world,” says Matt Zemon, president and CEO of American Support. “We take great pride in the quality of service our customer service representatives provide to our clients, and this recognition affirms that they are doing a fantastic job.”
Contact Center World will announce the winners during an awards gala on June 17 at the Rosen Plaza Hotel in Orlando, Fla.
To learn more about American Support’s contact center offerings, go to: http://www.americansupport.com/products-services/call-center
About American Support
American Support is a Chapel Hill, NC-based company whose mission is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country.
American Support currently supports over 400 cable systems in 29 states.
In January 2008, American Support was named Preferred Billing and Customer Care Provider for the National Cable Television Cooperative (NCTC). American Support was formerly known as Element Customer Care, powered by CSG Systems. For more information, please visit: http://www.americansupport.com [American Support].
From coast to coast, American Support’s team provides three primary services for its customers:
American Subscriber Management: Powered by CSG Systems, American Subscriber Management provides software and services based solutions that help its clients increase revenue by better engaging, billing and transacting with their customers.
American Customer Service: US-based video, voice and data customer care handling all subscriber phone and email contacts with an emphasis on increasing ARPU and decreasing subscriber churn.
American Technical Support: US-based technical support and NOC services along with Sigma Systems Device Provisioning Manager, NetOmnia™ Fault and Performance Monitoring and a private label email solution.
About Contact Center World:
ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled – our membership is growing substantially and our knowledge and experience in the call/contact center industry is immense.