Chapel Hill, N.C.-based provider of support services to the cable industry was recognized for its focus on being a great employer.
CHAPEL HILL, N.C., Aug. 23, 2011// American Support, powered by CSG International, was named one of the 50 Most Engaged Workplaces in North America by I Love Rewards.
The honor is intended “to inspire enhancements to the workplace by highlighting the championing and the growth of employee-centric organizations worldwide.” The recognition is based on eight criteria: leadership, communication, culture, rewards and recognition programs, professional and personal growth opportunities, accountability and performance, vision and values and corporate social responsibility.
“This is another great honor for our company,” said President and CEO Matt Zemon. “One in four Americans feels like they work in a dictatorship. But through efforts to bolster communication channels, to clear paths toward internal advancement and to reward a job well done, we have created a work environment that is interesting and exciting for our employees.”
“At the core of the American Support story is a commitment to putting people first. A strong company is built by strong people; people who are healthy, content at home and fulfilled in their work,” said Zemon
Past winners of this honor include American Express, Bayer, Century 21, Mercedes Benz USA, Molson Coors Canada, Sirius Satellite Radio and Zappos.com.
About American Support www.americansupport.com
As the nation’s only complete provider of back-office services to the telecommunications industry, American Support focuses on growing revenue & subscribers for our clients. All our clients’ customer contact needs are covered with our six products: Telesales by Evergreen, Customer Care, Field Support, Technical Support, Subscriber Management and Dispatch.
American Support strives to help our customers succeed by operating efficiently, consistently and with excellent customer service, making life better for our clients, employees, investors and families, while supporting our country.
From coast to coast, many of America’s largest telecommunications companies trust American Support with their customers.
The American Support Product Line Up Includes:
Telesales by Evergreen:
Since 1989 Evergreen Sales & Marketing has been exclusively serving the telecommunications industry with outbound and inbound call center services.
Evergreen has built their reputation by consistently delivering results for nearly all major MSOs and programmers across all product platforms: video, high-speed Internet, digital telephone and other advanced services. Evergreen is certified by the American Teleservices Association Self Regulatory Association (ATA-SRO).
24 hours a day, American Support provides US-based phone and email specialized support for video, voice and data customers from three traditional call center facilities and a virtual contact center operation spread across 115 US cities.
A full service contracting organization specializing in the telecommunications industry with extensive industry experience in sales, audits, installations, CPE retrieval, field collections, along with aerial, underground and MDU construction.
US-based subscriber technical support and 24×7 Network Operations Center (NOC) along with Sigma Systems Device Provisioning Manager, Centina Systems NetOmnia™ Fault and Performance Monitoring solution plus private label email.
Subscriber Management, powered by CSG International:
Access to America’s largest billing system- CSG International. Our software and services-based solutions help telecommunications providers better build, engage and transact with their subscribers from all touch points including field service calls, online visits, telephone inquiries and monthly statements.
24/7 dispatch services using workforce automation through CSG International, the largest provider of workforce management and workforce automation solutions for telecommunications providers. CSG workforce products support 30,000 technicians and 3,000 dispatchers by scheduling, dispatching and routing technicians to their job sites.
About I Love Rewards
I Love Rewards is one of North America’s leading incentive marketing companies. We develop, design and implement innovative incentive solutions for small and medium-sized companies as well as Fortune 1000 businesses. Our solutions focus on driving employee motivation and sales.
I Love Rewards’ solutions are delivered via a web-based points engine that allows clients to achieve their unique business goals in a variety of ways. I Love Rewards’ success is based on building both standard and customized programs to support our clients’ business objectives. Users are able to redeem their points for brand name rewards from our industry-leading product catalogue.