American Support hits a triple play with Comcast in fourth quarter 2011.
Chapel Hill based company continues to deliver top quality service to Comcast customers in 4th Quarter 2011.
CHAPEL HILL, N.C., Mar. 9, 2012// American Support, a pathfinder in returning contact center jobs to the U.S., was recognized by Comcast for 4th Quarter 2011 performance in three categories.
American Support’s Telesales by Evergreen division, received the top honor for 4th Q 2011 Quality Assurance ratings from among all of Comcast’s vendor partners.
American Support also took the top two spots from among 20 vendor partner call centers in the 4th Quarter 2011:
● #1 Call Center – American Support Telesales by Evergreen – Daytona Beach
● #2 Call Center – American Support Telesales by Evergreen – Jacksonville
“The consistent quality delivered by our outbound sales team really does set us apart and it is evidence of our commitment to Comcast and their customers,” said American Support’s President and CEO Matt Zemon.
For over a decade American Support has worked with Comcast to meet or exceed both Quality Assurance and Compliance targets.
About American Support
For 22 years, clients have trusted American Support to connect with their customers. Today American Support has more than 550 employees in nearly 30 states. Many of America’s largest companies trust us with their customers because day in and day out American Support focuses on quality and knows that when it comes to customer retention and growth; every contact counts. American Support is the only provider of complete back-office services to the telecommunications industry in the USA and is proud to be creating jobs here at home.
American Support delivers flexibility to both clients and customer service representatives with a work-from-home virtual call center and three contact center facilities at the ready. The web-based customer contact platform, used by American Support, handles over 70 million interactions per year, while delivering unparalleled scalability and security.