News Release May 21, 2008
American Support and SubscriberWise® Form Partnership To Offer Comprehensive Risk Management Solutions
DURHAM, NC – May 21, 2008 – Durham-based American Support today announced a unique partnership with SubscriberWise®, Ltd. Together, they will offer cable and satellite operators a powerful risk management solution combined with American Support’s billing services, tech support and a customer service call center. American Support and SubscriberWise® present an unprecedented understanding of risk exposure for cable and satellite industries with the goal of achieving heightened profitability for operators.
“Most risk management solutions simply provide a credit score to a cable or satellite operator,” said Matt Zemon, President, American Support Customer Care. “SubscriberWise provides the operator with all the tools they need to use the score in an effective manner, protecting their assets and without giving up sales. SubscriberWise is a complete turn-key solution to risk management.”
SubscriberWise® provides a comprehensive approach to risk and decision management across the subscriber life cycle from origination and retention to fraud and debt recovery. The partnership with American Support promises an intelligent understanding of subscriber behavior to significantly reduce a providers’ risk exposure as they increase growth and selling opportunities.
“By combining our best-practices and proven solutions, American Support and SubscriberWise® can become a valued asset for operators seeking to increase sales, eliminate fraud, recover expensive equipment, and collect bad debts,” said David Howe, President, SubscriberWise. “SubscriberWise® brings a combined 60 years of experience in the cable industry to our partnership with American Support. Together, we will implement an effective approach to radically reduce bad debt and equipment loss while substantially improving profitability.”
American Support and SubscriberWise® acknowledge that loss from fraud, bad debt and lost equipment is staggering for cable and satellite operators. With the cost and amount of equipment needed to provide certain services the decision to separate reliable subscribers from those who are going to go delinquent can no longer be ignored. By combining years of knowledge and experience in the cable industry, SubscriberWise and American Support will help operators take control of risk and bad debt while still enabling them to grow their subscriber base and significantly expanding the profit margin.
“Based on the amount of bad debt we have seen many of our clients having to write off each month, American Support enthusiastically enters into this partnership with SubscriberWise, the cable industry’s leader in risk management solutions,” Zemon continued. “Our partnership will enable cable and satellite operators to approve every potential subscriber for service but do so in a way that protects their risk in the process. This delivers incredible results to their bottom line.”
About American Support
American Support is a Durham, NC-based company that offers billing services, tech support and a customer service call center. American Support’s partnership with CSG Systems gives its clients access to CSG’s unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace.
Based in Massillon, Ohio, SubscriberWise® is the leader in risk management solutions for the cable industry. Our solutions incorporate a comprehensive approach to risk and decision management across the subscriber life cycle from origination and retention to fraud and debt recovery. SubscriberWise® Risk Management Solutions incorporate TransUnion’s® robust consumer credit data with the highly predictive power of FICO® scoring and analytics; combined with years of cable industry data, these solutions help operators make cost-effective decisions before approving a customer’s service and installing costly equipment. Visit us online at www.subscriberwise.com.
Available for Interviews
Matthew B. Zemon, President
David E. Howe, President
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