News Release March 18, 2009
American Support Wins 2009 Business Champions Award
DURHAM, NC (March 18, 2009) – Business Leader Media and Wake Tech Community College announced the 2009 Business Champion Award winners. These are the Triangle’s most innovative businesses that foster growth through extensive training programs, job creation and increased revenue. American Support was chosen as a winner for the 2009 Business Champion in the category, Business Technologies. American Support provides call center, tech support and CSG Systems billing solutions for cable, broadband and telecommunications operators.
The Business Champions Award honor those companies in the Triangle who have distinguished themselves through workforce training and development initiatives. Winners were chosen based on employee growth and investment as well as demonstrated success in workforce training. Winners of the 2009 were honored at a ceremony on March 18, 2009 at the Hilton North Raleigh and will be featured in the March 2009 issue of Business Leader magazine.
“At American Support, we believe that every employee in every department is responsible for customer service and we provide the training to handle this responsibility,” said Matt Zemon, President, American Support. “We recognize an employees’ role in delivering superior customer service and require their commitment to a robust social contract based on integrity and commitment to excellence. We are proud that our business practices have garnered us professional recognition through the 2009 Business Champion Award.”
The Business Champion awards pay tribute to local organizations that enhance the Triangle’s workforce by creating jobs and providing essential employee training. Companies are chosen in four categories: Health Sciences; Business Technologies; Computers and Engineering; and Applied Technologies. Winners are chosen from amongst hundreds of nominations submitted on behalf of candidates.
In October 2006, American Support was launched to provide quality customer support and cable billing services at a price that small and medium-sized cable companies could afford. Since then, American Support has grown into a profitable, multi-million dollar company that is providing billing, technical support and customer service to over 150,000 cable subscribers and an additional 150,000 hotel rooms. American Support employs more than 200 trained technical support engineers and customer service representatives that handle over 100,000 calls a month.
About American Support
American Support is a Durham, NC-based company that offers CSG Systems billing services, technical support and a customer service call center. American Support’s partnership with CSG Systems gives its clients access to CSG’s unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, American Support was named “Preferred Billing and Customer Care Provider” for the National Cable Television Cooperative (NCTC).
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