Don’t Just Outsource, Gain a Trusted Partner

The idea of implementing a new customer care and billing system can seem risky.  That worry is gone with American Support because we address the primary areas of risk. American Support:

  • Is pre-integrated and complete end-to-end solution.
  • Has an outsourced data center to avoid installation of the core software and hardware in a new location or environment.
  • Has data center integrations with third-party components.

With these integration elements taken care of all that is left is converting your data and training the CSR’s.

Through American Support’s partnership with CSG, we have access to CSG’s billing services and customer care solutions.  These solutions combined with American Support’s comprehensively-trained call center allow us to offer low per-subscriber fees to companies of any size.

One of American Support’s strengths is its unmatched scalable architecture.  CSG’s outsourced billing model includes a proven customer care and billing services with the capacity to support millions of cable customers nationwide.  American Support provides dedicated system resources for the highest possible system performance, optimization, and security to clients of any size.

American Support is allied with industry leader, LiveOps.  As a result, American Support can rapidly deploy an Always-On™, highly secure, and instantly scalable contact center solution using a pay-per-use model.  This gives our clients an enterprise-grade call center platform with affordable U.S.-based customer support services.

This alliance means all American Support clients have access to the LiveOps industry-leading technology platform, which is ideal for both our brick-and-mortar facilities as well as our virtual call center staffed by home agents.

American Support is more than an outsourcing resource.  We treat your customers like our own and strive for one hundred percent dependability. American Support integrates you into our community and vice versa.

Expertise
American Support understands our client’s goals and their customer’s needs across a variety of industries.  This expertise enables us to solve technical and customer care issues with high levels of customer satisfaction.  We understand the value of technical aptitude for problem solving, as well as the customer focus needed to provide high-quality experiences.

Our Values
•A first-class customer experience
•Committed to our client’s growth and success
•Treating our clients’ subscribers like our own
•Leave a positive lasting impression with our clients as well as their subscribers
•Be 100% dependable
•Be an extension of our clients
•Treat our business partners professionally and with respect
•Be an integral part of our community

Customer Care Promise
•Accurate and friendly service
•Reliable and dependable service
•Organized operations and processes – so the customer can relax
•A quality customer experience – for both our customers  and their subscribers