Management Team  

 

Matt Zemon  |  President & CEO

Matt Zemon brings over 20 years of operations, billing and customer service experience to American Support. American Support is the nation’s only complete provider of back-office services to the telecommunications industry. Zemon and his team helps clients grow their revenue & increase their subscriber base by focusing on making every one of their customer contacts count.

Mr. Zemon, who holds a B.A. from The Jepson School of Leadership Studies at the University of Richmond, is the CEO in Residence for the National Military Spouse Network, has served on the Board of the Raleigh Durham chapter of Entrepreneurs’ Organization (EO) and has been named one of the Triangle Business Journal’s 40 Under 40 winners.

When not working Matt is an avid music fan, traveller and photographer.

 

Fran Haas  |  Chief Operating Officer

Fran brings 20 years of  operations, sales, and customer service experience to American Support. He is extremely well versed in training, quality, workforce management and technology. Always results oriented, he thrives on diversity and has delivered successful outcomes to leading companies in various industries, including Time Warner Cable, Sallie Mae and West Corporation. Fran and his team have a relentless focus and commitment to exceeding all client expectations.

When not working, Fran enjoys traveling, running and volunteering within his local community.

 

Theresa Leslie  |  SVP Program Management & Financial Operations

Theresa received a private pilot license at age 18 and watched her career soar since then. Starting as Director of Billing and Reporting at American Support and moving her way upwards to V.P. She has been influential in standardizing data elements used in reporting and operations for American Support. Managing the billing administration team, she is responsible for maximum efficiency in both data standards and billing.

Her time away from work is mostly spent hiking and biking with her family. She also enjoys, movies, reading and listening to music.

 

Marc Fussell  |  SVP Technology

Marc brings over 20 years of technology experience to American Support including previous roles as Senior Software Engineer at MasterCard International and Vice President of Architecture for CitiMortgage. One of Marc’s greatest strengths is his ability to recognize opportunities for automation and the efficiencies gained through automation. Through technology and automation Marc has been helping companies do more with less.  Marc possesses strong knowledge in cloud computing technologies, browser-based solutions and software as a service delivery. Through Marc’s diverse technology skills he is able to make smart technology decisions backed by experience.

 When not working Marc enjoys spending time with family, has a passion for cooking healthy meals and enjoys listening to music