Matt Zemon | President & CEO
Matt Zemon brings over 20 years of operations, billing and customer service experience to American Support. American Support is the nation’s only complete provider of back-office services to the telecommunications industry. Zemon and his team helps clients grow their revenue & increase their subscriber base by focusing on making every one of their customer contacts count.
Mr. Zemon, who holds a B.A. from The Jepson School of Leadership Studies at the University of Richmond, is the CEO in Residence for the National Military Spouse Network has served on the Board of the Raleigh Durham chapter of Entrepreneurs’ Organization (EO) and has been named one of the Triangle Business Journal’s 40 Under 40 winners.
When not working Matt is an avid music fan, traveller and photographer.
Chad Rycenga | Chief Information Officer
Chad would be the first to tell you that technology is fantastic-when it works. So, he has spent his career focused on keeping technology humming and profitable for Cobridge Communications, Charter Communications and ReHab Care Group. Currently he builds and supports on-premise and hosted technologies for American Support. That is how we keep things working and keep costs down for our clients and their customers.
Fran Haas | Chief Operating Officer
With significant experience in all aspects of contact center management for almost two decades, Fran is extremely well versed in training, quality, workforce management, operations and technology. Always results oriented, he thrives on diversity and has delivered successful outcomes to leading companies in various industries, including Time Warner Cable, Sallie Mae and West Corporation.
Fran genuinely enjoys traveling with his wife Leslie and daughter Laney. He tries to squeeze in some basketball and Jeeping when he can and he donates his time volunteering at his church.
Theresa Leslie | SVP Program Management & Financial Operations
Theresa received a private pilot license at age 18 and watched her career soar since then. Starting as Director of Billing and Reporting at American Support and moving her way upwards to V.P. She has been influential in standardizing data elements used in reporting and operations for American Support. Managing the billing administration team, she is responsible for maximum efficiency in both data standards and billing.
Her time away from work is mostly spent hiking and biking with her family. She also enjoys, movies, reading and listening to music.