American Support works to give your customers the caliber of service that makes them enthusiastic advocates of your brand.

Whether your needs involve video, voice and data, we are here to help you succeed.  That is why American Support has been the “Preferred Billing and Customer Care Provider” for the National Cable Television Cooperative (NCTC) for five straight years.

American Support focuses on growing revenue & subscribers for our clients.  Our six products support every aspect of our client’s needs: Telesales by Evergreen, Customer Care, Field Support, Technical Support, Subscriber Management and Dispatch.  From coast to coast, many of America’s largest telecommunications companies trust American Support with their customers.

 

  TELESALES: INBOUND & OUTBOUND   


American Support’s Telesales division (formerly Evergreen Sales & Marketing) guides each client with a team of telesales experts whose goal is to make the process as seamless as possible and deliver results.

AMERICAN SUPPORT has built their reputation by consistently delivering results for nearly all major MSOs and programmers across all product platforms: video, high-speed Internet, digital telephone and other advanced services.  Evergreen is certified by the American Teleservices Association Self Regulatory Association (ATA-SRO).

  CUSTOMER CARE  


24 hours a day, American Support provides U.S.-based phone and email specialized support for video, voice and data customers from three traditional call center facilities and a virtual contact center operation spread across 115 U.S. cities.

  FIELD SUPPORT   


A full service contracting organization specializing in the telecommunications industry with extensive industry experience in sales, audits, installations, CPE retrieval, field collections, along with aerial, underground and MDU construction.

  TECHNICAL SUPPORT  


U.S.-based subscriber technical support and 24×7 Network Operations Center (NOC) along with Sigma Systems Device Provisioning Manager, Centina Systems NetOmnia™ Fault and Performance Monitoring solution plus private label email.

  SUBSCRIBER MANAGEMENT – POWERED BY CSG INTERNATIONAL  


Access to America’s largest billing system- CSG International.  Our software and services-based solutions help telecommunications providers better build, engage and transact with their subscribers from all touch points including field service calls, online visits, telephone inquiries and monthly statements.

  DISPATCH  


24/7 dispatch services using workforce automation through CSG International, the largest provider of workforce management and workforce automation solutions for telecommunications providers.  CSG workforce products support 30,000 technicians and 3,000 dispatchers by scheduling, dispatching and routing technicians to their job sites.