Every positive transaction with a customer takes them one step closer to brand loyalty.  The more stepping stones, the stronger your relationship with your customer.  That means doing the basics better, like making sure that the processing of your revenue and receivables is reliable.  But the most important value is built over time with repeated positive transactions.  Get to know each customer over time, by capturing insight into their preferences and historical buying behavior.  CSG solutions from American Support are uniquely able to recognize the potential value of each relationship, and identify the value at each transaction point.  That means multiple opportunities to cross-sell and up-sell, and efficiently service and retain each customer.

 Revenue & Receivables Management 

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The easier way to capture revenue efficiently and accurately:

• Billing Management – Aggregate usage charges; manage the calculation of fixed, non-recurring and recurring charges; facilitate the application of surcharges, prorates and adjustments; and calculate taxes and financial balances.
• A/R & Collections Management – End-to-end functions to monitor delinquent payment situations, and complete the tasks to collect monies owed.
• Payments Management – Transform all customer and financial data into multiple external payment formats and files to submit to payment vendors and manage the collection of incoming payment files in multiple formats, including credit card payments, direct bank draft, lock-box bank file transfers, and manual cash entry in batch or individual payments.
• Financial Services

Count on more reliable and predictable revenue flow and rates of return.

• Credit and Debit Card Processing
• Electronic Funds Transfer (EFT)
• Collections Interface
• Check Refunds Processing
• Remittance
  • First National Bank Lock box