Customer Care

Affordable, Reliable, American

Remember when you could count on American service to be pleasant, responsive and efficient?  Your customers do too.

Are you sure that your customers are getting the service that makes them glad to be your customer?  If not, give American Support a call and get your confidence back. You will have happy customers, fewer headaches and a manageable budget.

Stay out front when delivering your latest high-tech services; cable, Internet & phone and all other telecommunications services support.  Cutting edge technology, industry best practices, hands-on experience, and great American Customer Care people are your winning formula for unsurpassed customer interaction.  Have happy customers around the clock with guaranteed coverage twenty-four hours-a-day and seven-days-a-week (24/7) from our home-based American operators.

Reduce your monthly operating costs in a couple of ways with American Customer Care. No more expensive overcapacity to buy. Get “pay-per-use” for technology and services that instantly scale up or down to meet demand – even when demand spikes unexpectedly. Get all the pluses of an in-house call center, without the personnel hassles or overhead costs.

Gain new confidence in your customer service operation with built-in disaster recovery capabilities, always-on availability, and a highly secure architecture, we can provide rock-solid contact center operations.

Choose American Customer Care, delight your customers when they call, plus:

  • Higher customer satisfaction
  • Faster speed to answer
  • Higher quality scores and work order accuracy
  • More dollars per call
  • Lower cost per call
  • Measured results
  • Calls integrated with your local offices

Products

  • 24/7 Call Center
  • After-Hours Support
  • Overflow Support
  • Quality Monitoring
  • Retention
  • Contact Center Staffing and Quality Assurance

Services

  • Outage Alerts
  • Account inquiries
  • Payment taking
  • Trouble Calls
  • Connects/disconnects/transfers
  • Service inquiries
  • Collections
  • Equipment Recovery
  • Upsells
  • Retention
  • Technical Support
  • Call Routing
  • Customized policies and procedures
  • Cable Industry Policies & Procedures
  • Bi-Lingual
  • Digital to Analog Support
  • E-mail Support
  • Chat Support
  • Pre and post call programs
  • Surveys
  • Third Party Verification
  • Call Recording
  • Reporting
  • Call Center Reporting