Customer Care – Services

Get Service Right.

Your customers want courteous, professional care when they call you.  American Support CSR’s know how to deliver that care with accurate and detailed customer information at their fingertips.  Giving your customers hassle-free service with shorter call times makes them happy and makes you money.

Whether it is from our traditional brick-and-mortar call centers or from our web-based operators, rest assured your customer’s needs will be met.

  • Outage Alerts
  • Account inquiries
  • Payment taking
  • Trouble Calls
  • Connects/disconnects/transfers
  • Service inquiries
  • Collections
  • Equipment Recovery
  • Up-sells
  • Retention
  • Technical Support
  • Call Routing
  • Customized policies and procedures
  • Cable Industry Policies & Procedures
  • Bi-Lingual
  • Digital to Analog Support
  • E-mail Support
  • Chat Support
  • Pre and post call programs
  • Surveys
  • Third Party Verification
  • Call Recording
  • Reporting
  • Call Center Reporting