Evergreen Training

Hire The Best People & Train Them Better

 

That is how we deliver outstanding results.  Evergreen call center representatives are carefully selected and extensively trained in a wide variety of sales, service skills and products.  On-going learning and skill development is at the core of the Evergreen culture and includes Initial Training, “CarePlus” training and continuous performance monitoring to pin-point opportunities for improvement over time.

Initial Training
Be assured that your Evergreen call center representatives have studied and passed a training curriculum that includes:

  • All aspects related to TCPA compliance
  • Telephone etiquette
  • Customer service basics
  • Product knowledge
  • Basic sales skills
  • Overcoming objections and closing skills
  • Advanced sales skills
  • Customer retention techniques
  • Call time management
  • Call disposition procedures
  • Efficient computer and order entry skills

CarePlus Training
Call center representatives regularly undergo individual and group training and coaching sessions emphasizing product knowledge, sales technique and performance improvement.

Monitoring
All agents are monitored and coached, and individual performance is evaluated daily.  Remote monitoring is available for clients.  All sales calls and verifications are digitally recorded and available for client review if live monitoring is inconvenient.