Your Arms, Legs, And Brains In The Field

 

American Support is the source for full service contracting offerings with specialized teleservices background.  Benefit from our experience in sales, audits, installations, CPE retrieval, field collections, along with aerial, underground and MDU construction.  The Field Support team is highly professional and specializes in concurrent multi-state projects. Our history and broad range of capabilities allows us to react fast to our customer’s needs.

Count on American Support’s field support services to exceed expectations because:

  • American Field Support ‘s associates are compensated uniquely for each and every project, based on the goals of our customers.
  • Unique process flows for each project allowing us to monitor results and make changes on the fly.
  • Project specific monitoring process allows us to focus our quality control procedures and discover issues early.
  • Highly screened professional service associates with stringent quality control.
    • A thorough background and drug screening tests.
    • Professional attire at all times including a no denim or “blue jeans” policy in the field:
      • Approved “polo” or button down shirts with clients’ name and “Contractor” clearly embroidered on the front.
      • Khaki or a similar type of pants only.
      • In extreme heat, short pants of similar quality will be acceptable.

SERVICES

American Field Support has the resources necessary to meet all of our client’s needs and requirements.  Instilling the values of a small business in all of our associates, we provide every client and every project with the utmost attention.

  • Daily Route Work (Installations and/or Reconnects)
    • Everyday crews are available 7 days a week 365 days a year for installation (with upsells) and service calls. .
    • Day to Day route installations, disconnects or reconnects by work-order.
    • Re-connections of UA converted and new/restart installations of new sales.
  • ‘Save-a Sub’ Disconnect Program
    • Outbound save calls with rapid deployment of technical support.
    • Face to Face attempt to save customer before they are disconnected.
    • Basic reconnect if new prospect.
    • In place to retrieve equipment and thereby increase the equipment retrieval rate.
    • Complete disconnect at tap and lower the total disconnects by saving a few percent of assigned accounts.
  • Construction
    • Before purchasing a system/s we will identify everything physically there.
    • From head-end to end of lines know what you are buying.
    • Aerial, underground and MDU coax and fiber construction, splicing and activation
  • Field Tap Audits
    • Full system tap audits with single pass sales and installs.
    • Creative pricing options, including a composite price for the audit/database reconciliation/disconnect/reconnect and sales sweep.
    • Disconnect of UA plus underground, MDU and Aerial plant verification.
      • Terminate open port
      • Tag line
      • Market to disconnected prospect
      • Instant installs
      • Equipment retrieval
  • Database Reconciliation- Protect your most valuable asset and correct all the errors in your database/street sheets.
    • Verify all addresses
    • Delete duplicated  and non existent addresses on the street sheets for database correction
    • Identify non serviceable addresses within serviceable homes passed
    • Additions of missing serviceable homes
  • Residential Sales - Door-to-door sales to non-subscribers and subscriber upgrades generate a viable source of revenue from:
    • Single Family Units (SFU)
    • Multi Dwelling Units (MDU) markets.
  • System/Plant Wreck Out
    • Removal and clean-up of aerial cable plant that is no longer used or needs to be shut down
    • Removal of all cable and pedestal attachments from utility poles
    • Low per-foot fee based on AFS retaining all equipment wrecked out
  • Pre-Purchase Due Diligence
    • Walk out of existing plant
    • As-built mapping
    • Confirm inventory
    • Full inventory of head end
    • End-of-line signal levels
    • House counts
  • Digital-to-Analogue Installs and Box Swaps - Whether initiated by work-order, dispatch, neighborhood sales sweeps for installs or up sells, we deliver and install new set top boxes and remove/replace old set top boxes.
  • Equipment Recovery
  • Standard Reporting is usually weekly and include counts for:
    • Accounts issued and cancelled for disconnect
    • Saved accounts and new accounts
    • Number of pieces of equipment retrieved
  • Client specific reporting needs can also be met