Subscriber Management

Exclusive access for growing providers.

CSG International Solutions only from American Support.  

Join the biggest providers in the industry and make the absolute most out of every customer contact: Whether it is a field-service call, an online visit, a telephone inquiry, or a message in a monthly statement.  You will improve your efficiency, increase your productivity, lower your operational costs, and expand your revenue opportunities.

Subscriber Management from American Support delivers:

  • Single-source Provider of Customer Interaction Management.  The broadest portfolio of multi-channel communication solutions in the industry.
  • Leading-edge technology is the foundation of our progressive solutions.
  • Unrivaled Quality - 99.97% project accuracy.
  • Nationwide Production Capabilities.
  • 25 years of Industry Experience.

Some of the reasons why the world’s top 100 communications providers use CSG International:

  • 40,000 customer service representatives depend on CSG every day.
  • 8 million consumers are using Precision eCare.
  • As close to perfect as you can get – 99.999% up-time.
  • $3 billion balanced to the penny monthly.
  • 90 billion mediation events each month.

BUILD 
More compelling products and services mean more contented customers.

ENGAGE
Turn every interaction into an opportunity to strengthen your relationship.

TRANSACT  
Derive more value from every transaction.

TECHNOLOGY
High performance technology to meet changing business needs.

ENHANCED REPORTING
Turn data into valuable insight and grow your business.

  • Data Mining - Examine data, identify patterns and establish relationships between data points.  Then leverage the findings to influence customer, product and go-to-market strategies.
  • Data Analysis & Analytics - Draw logical and strategic conclusions that you can apply to your customer interactions.
  • Customer Intelligence - Translate subscriber/product/usage data into meaningful customer insight.  Personalize communications and service offers to increase overall marketing and sales results.

BILLING ADMINISTRATION SERVICES
The Precision eCare suite includes these applications:

  • Precision eBPP - Full-service Web-based application presents bills and accepts payments.  It also supports consolidator and kiosk billing and payments.
  • Precision Email - Rich HTML messages and content creation tools that allow you to distribute personalized email communications.
  • Precision eMarketing - Targeted promotions, advertisements, and cross-sell messages via the web and email.
  • Precision eCommerce - Comprehensive web-based self-care application manages all aspects of a customer’s account including ordering new services and upgrades.