Save Up To 40% On Your HSD & VOIP Support Costs

 

Shrink your operating costs and increase your visibility with carrier grade reliability.  American Support provides U.S.-based technical support with Sigma Systems Device Provisioning Manager, Centina Systems NetOmniaFault and Performance Monitoring and private label email.

 

TECHNICAL SUPPORT SERVICES

  • Subscriber Technical Support (TAC) 

    Shorten your service delivery time and reduce the number of trucks in the field. With unlimited technical support from American Support, you will maintain better system functionality and visibility as we solve your problems. Costly problems are quickly identified and resolved, whether they occur on the desktop or in your networks.

  • Fault And Performance Management

    NetOmnia Network Management provides comprehensive performance, fault management, and network availability tools to ensure that your network is always running at peak performance.

    Go ahead, monitor, manage, analyze and predict network performance from a centralized system. It avoids potential problems, optimizes resources, and better plans operations.

  • Sigma Systems Device Provisioning

    Rapidly introduce advanced IP multimedia and new converged services with Sigma Systems Device Provisioning. Deliver accelerated provisioning of voice, video, and Internet services and automatically activate the many devices associated to each.

  • Network Operations Center (NOC) 

    The right technology, storage processes, and facilities add up to reliable Network Operations.  American Supports’ NOC delivers that and more; Network and Alarms Monitoring, Video Encoding and Streaming, Customizable Policy-Based Dispatching, Managed Network Services, High Speed Data Services, Video Conferencing Support.

  • Private Label Email 

    Give your customers the e-mail tools they want and grow your bottom line at the same time.
    Get wholesale ISP solutions from American Support and enjoy service advantages that include: private label, storage (3GB+), 99.9%+ up-time, spam and virus protection Included, web mail, and a subscriber portal which is easily customized.