Network Operations Center (NOC)

Trust Your Network Support – All The Time

 

The right technology, storage processes, and facilities add up to reliabile Network Operations.  American Technical Supports’ NOC delivers that and more; Network and Alarms Monitoring, Video Encoding and Streaming, Customisable Policy-Based Dispatching, Managed Network Services, High Speed Data Services, Video Conferencing Support.  It even includes a Web-based ticketing system with continuous monitoring of all recorded phone calls, video conferencing support, and network alarms monitoring.

24/7 Network Operations Center- “E-911 Level”

  • Network Support
    • Tier 1-3 support and trouble shooting
    • T based and Optical Circuits, VPN, WAN, LAN
    • Audit and engineering
  • Alarm Monitoring
    • SNMP, ICMP, Server Services and TL1
    • NetOmnia, Orion, Cranogg, DPS, customized requests
  • Outage Trouble Shooting
    • Policy-based escalation
    • Dispatch / notification

NOC: Storage Area Network & Server Cloud Cluster


Cloud Network

  • Enterprise Class ESX Servers
  • VMware
  • N+2 Environment on physical server at each facility
  • RAID 10 configuration on SAN
  • 20 Terabytes of storage at each location
  • Hardware by Dell, EMC and VMware
  • EMC RecoverPoint real time data replication

 

MPLS Network

  • 1G on core riding over SONET
  • Four Tier-1 Internet Service Providers, located at 4 corners of state, all at 1G
  • Eastern and Western 10 Gig links

 

Engineering Certifications

  • CCNA and Adtran (Network Administrators)
  • CCNP (Network Engineering)
  • Dell certified SAN support and maintenance (System admin)
  • Dell/HP Certified Support and Maintenance (System admin)
  • Vmware Certified (System admin)

Network Operations Center (NOC); Facilities - Main Location Great Falls, MT

  • Triple redundant commercial power
    • Onan hospital grade generator, 7 second switching time and 72 hour capacity, daily propane contract
    • Commercial Battery String- 6 hour capacity
    • UPS back-up on each workstation
  • Co-Locations:
    • Equipment positioned for TAC and NOC in Billings
    • 11 staff within 5 minutes.  50 staff within 3 hours
  • Overlapping heating and air conditioning
  • Data Center Redundancy
    • Triple network connectivity into headquarters
      • Dual Fiber connections, sub rated Gig-E, 100 Mbps each
      • Wireless link, 40 Mbps
  • Network Capacity
      • Three redundant network connections out to core, by multiple vendors and diverse paths
  • Phone  Systems
    • Redundant phone servers located at commercial grade facility with gateway to off-site location on core ring
  • Offices built to high seismic and telco grade standards