We speak your language.
If you know a lot about technology or not much at all, American Support’s Technical Support Team will help. Your call will go to a 100% American service engineer, trained in technology and communication skills. That means they really know how to listen. Then, in plain English, they work with callers to identify and resolve problems as quickly as possible.
Shorten your service delivery time and reduce the number of trucks in the field. With unlimited technical support from American Support, you will maintain better system functionality and visibility as we solve your problems. Costly problems are quickly identified and resolves, whether they occur on the desktop or in your networks.
TIER 1
- “Fingers to Wall Plate” Support
- Covers the most popular desktop operating systems and applications, as well network (LAN) verification.
TIER 2
- “Wall Plate to Router” Support
- Assists with WLAN/LAN availability (power cycle CPE, Switches, Servers, etc…), status/availability, service verification (packet loss, trace routes) and CPE .
SERVICES
- Support most popular desktop operating systems
- Configuration and support for most active web browsers
- FTP Support
- Mail Client Support
- Dial-Up Account Support
- Broadband Support
- Minor hardware support
- LAN verification
- WLAN/LAN Availability
- Service Verification