Caring For Customers – Here At Home
Where Every Contact Counts…More:
✪ More revenue per call.
✪ More conversions per project.
✪ More customers bonded to your brand.
Exceptional Agents Delight Customers. It is safe to say that the better the agent is, the happier the customer feels about their experience. At American Support, your customers will consistently connect with one of our highly trained, US based, ‘All Americans’. And if you have geographic or demographic hiring preferences, we will be glad to work with you. Our three contact center facilities are also at the ready for those who prefer a traditional, centralized team.
Tomorrow’s Contact Center, Today. You too, can offer your customers a platform that handles over 70 million interactions per year, while you enjoy unparalleled scalability. Often, traditional call center technology has limited visibility, but not American Support’s web-based contact center platform. It provides real-time performance analytics as well as the tools you need to optimize both your revenue and your customer’s experience.
‘Most Qualified’ Agent Que. This exceptional system automatically routes customer contacts to the ‘most-qualified’ agent available. Our “most qualified’ agents have the highest level of training, experience and product knowledge. So, customer contacts are answered quickly and given the best possible service. As always, agent performance is monitored in real time.
Doing It Their Way. Your customers will never again be static. They do business, gather information, pay bills and more while constantly on the move. With American Support, you will be ready when, where and how your customers are. And you will communicate with them using their technology, whether it is online, text message, email, or twitter.
We’ve Had A Lot Of Practice. For 22 years, some of the largest companies in the United States trust American Support to connect with their customers every day. It’s because day in and day out American Support focuses on quality and the Fortune 100 companies we do business with know that when it comes to customer retention and growth; quality counts.