Your American Customer…Support Them Well

American Support
Where Every Contact Counts…More

✪ More first call resolutions.

✪ More customer loyalty.

✪ More cost reduction.

The U.S.-based agents of American Support are highly skilled and carefully matched to improve your service quality by handling your calls efficiently and effectively.  Your best practices are integrated into our award winning training process.  The result is very knowledgeable customer service agents who maintain an in-depth understanding of your company, products, policies and procedures.

With American Support, every contact counts because our goal is to improve each interaction with your customer to make it positive and memorable.  And we have proven that it can be done while reducing costs.  Every exchange with your customer is a chance to strengthen your bond with them, while shoring up the value of your brand.  Improvement is a constant at American Support so, we provide detailed reporting that includes average wait times, talk times, service levels and abandon rates.

• Disaster Recovery
• Product Recalls
• Returns
• Personal information updates
• Billing inquiries
• Payment taking
• E-mail, chat and SMS support
• Social monitoring (Twitter)