IVR

Your American Customer…Route Them To The Answer


American Support
Where Every Contact Counts…More

✪ More efficiency-Lower cost-per-call.

✪ More service options-Combine IVR/ASR with American Support Talent.

✪ More answers-Automated speech recognition (ASR) system available.

Automated call technology delivers efficiencies:  Rapidly routing callers correctly, means faster call resolutions and happier customers.  Interactive Voice Response (IVR) from American Support is customizable and easily combined with our Automatic Speech Recognition (ASR) system.  The most user-friendly technology available allows you to reinforce your brand message in the audio.  Maintain continuity with your advertising campaign by using celebrity spokes people or by reinforcing your tag line or jingle.

Inbound and outbound IVR and messaging services available:

  • Order Entry
  • Call routing
  • Customer re-orders
  • Upsells and continuity programs
  • Outage messaging