Technical Support

Your American Customer…Simplify The Technical


American Support
Where Every Contact Counts…More

✪ More Support, Tier 1, 2 and 3.

✪ More Profit, Fewer Truck Rolls.

✪ More Friendly, U.S. Based Agents.

Whether your customer knows a lot about technology or not much at all, American Technical Support’s team can help.  Your customer’s call will always go to a U.S.-based technical engineer, trained in technology and communication skills.  That means they really know how to listen.  Then, in plain English, they work with callers to identify and resolve problems as quickly as possible.

Choose from full-time, after-hours or weekend service, for truly exceptional technical support.  Our agents are among the most highly trained in both technology and customer care. They use every available resource to insure that your customer feels great about their contact.  With American Support you gain access to the industry’s leading web based contact center technology and with all three Tiers of support, your customer will get the help they need.

  • Support most popular desktop operating systems
  • Configuration and support for most active web browsers.
  • FTP Support.
  • Mail Client Support.
  • Dial-Up Account Support.
  • Broadband Support.
  • Minor Hardware Support.
  • LAN verification.
  • Help Desk Support
  • Public access wi-fi and kiosks
  • Video Support
  • Phone Support
  • Up-sell/cross-sell programs
  • Corporate help desk support
  • Warranty or post-warranty support