Infographic: Big Conversion Numbers Infographic: Exceeding Goals – Digital Voice Upgrade

“American Support has really helped us by implementing a successful outbound “Post Install” program. It is a proactive approach to ensure the experience has exceeded our customer’s expectations, allowing them to communicate if they are experiencing issues with their services. The raw survey data is very helpful in that we are able to quickly identify the issues and follow up with our customers right away. The monthly summary provides a snapshot of how each division is performing, so we can assess areas of improvement and implement changes to improve our processes. We are really pleased with the actionable data this program provides and plan to continue this as an ongoing effort.”

- Treka Hargrove, Vice President of Customer Care, NewWave Communications