Lower Costs On Customer Acquisition & Inquiry Calls

Automated call technology delivers efficiencies:  Rapidly routing callers correctly, means faster call resolutions and happier customers.  

Interactive Voice Response (IVR) from American Support is customizable and easily combined with our Automatic Speech Recognition (ASR) system.  The most user-friendly technology available allows you to reinforce your brand message in the audio.  Maintain continuity with your advertising campaign by using celebrity spokespeople or by reinforcing your tagline or jingle.

More efficiency, more options, and more answers.  

American Support IVR is more efficient, because we deliver a lower cost-per-call.  With the option of seamlessly combining IVR/ASR with American Support talent you can improve your service delivery even more.  An automated speech recognition (ASR) system is available.

Inbound and outbound IVR and messaging services available:

  • Lead Generation
  • Automated Surveys
  • Help Lines
  • FAQ’s
  • Order Status
  • Qualifying Leads
  • Surveys
  • Customer Help Line
  • Dealer Locator
  • Name Lookup
  • Call Recording
  • Pre-Announcements
  • Automated Collections
  • Network Queuing – Spike Handler
  • Priority Routing
  • Service Level Alerts
  • Product Or Company Information
  • New Product Or Services Announcements
  • Customer Account Inquiries
  • Order Status
  • Call Routing
  • Speech Recognition
  • Custom On-Hold Marketing
  • Automated Attendant
  • Disaster Recovery
  • Take-Back And Transfer
  • Credit Card Validation