Outbound Contact Center Services

Need More Numbers?  Outbound Telesales Will Get Them For You!

American Support can prove it.  Since 1989 we have been delivering results by asking the right questions and building rapport with every contact we talk to.  Selling is always our end game and we get there by helping to manage your database and by creating compelling reasons for customers to listen and buy.  Improve your numbers with help from American Support.

 

OUTBOUND SERVICES & TELESALES

Non-Subscriber Acquisition

  • New Mover Acquisition Programs
  • High Speed Internet Telesales
  • Phone Telesales
  • Direct Mail Support
  • Direct Sales Support (DSR Support)
  • Win Back Campaigns

Subscriber Upgrades (New RGUs)

Gated Offers Campaign Support

Abandoned Sales Queue Support

Database Audits/Cleanup

Video Upgrade Telesales

  • Premium Channel Telesales
  • High Definition Upgrade Telesales
  • Advanced Tier Upgrade Telesales

Internet Upgrade Telesales

Phone Upgrade Telesales

Home Security Telesales

Pending Install Upgrade Telesales

Post Completion Upsell Telesales

  • Retention Programs
  • Win Back Programs
  • Inbound Retention
  • Pre-Disconnect/Downgrade
  • Bundle Migrations
  • Surveys
  • Welcome Call With Up-Sell
  • Post Installation
  • Post Service Calls
  • Channel Preference

Appointment Reminder Calls

  • Pre-Installation Reminder Calls
  • Service Technician Reminder Calls

DSR Support

  • Order Entry
  • Verification
  • Risk Management
  • Scheduling

Call Diversion Support

  • Analog-To-Digital Call Diversion
  • Channel Realignment Call Diversion
  • Rate Change Call Diversion
  • System Maintenance Call Diversion