Simplifying The Technical

Whether your customer knows a lot about technology or not much at all, American Support’s Technical Support team will help.  

Your customer will always reach a U.S.-based technical engineer, trained in technology and communication skills.  That means they really know how to listen.  Then, in plain English, they work with callers to identify and resolve problems as quickly as possible.

Full-time, after-hours or weekend service, for truly exceptional technical support.  Our agents are among the most highly trained in both technology and customer care. They use every available resource to insure that your customer feels great about their contact.  Gain access to the industry’s leading web based contact center technology and with all three Tiers of support. We provide support for most popular desktop operating systems and most active web browsers.  Give your customers the help they need.

Tier 1, 2, & 3 American Support for your:

  • Corporate help desk.
  • Warranty or post-warranty.
  • FTP.
  • Mail Client.
  • Dial-Up Accounts.
  • Broadband.
  • Help Desk.
  • Phone
  • Public access wi-fi and kiosks
  • Minor Hardware.
  • LAN verification.
  • Up-sell/cross-sell programs


READ MORE ABOUT OUR TECHNICAL SUPPORT SERVICES

Subscriber Technical Support (TAC) 

Shorten your service delivery time and reduce the number of trucks in the field. With unlimited technical support from American Support, you will maintain better system functionality and visibility as we solve your problems. Costly problems are quickly identified and resolved, whether they occur on the desktop or in your networks.

Fault And Performance Management

NetOmnia Network Management provides comprehensive performance, fault management, and network availability tools to ensure that your network is always running at peak performance.

Go ahead, monitor, manage, analyze and predict network performance from a centralized system. It avoids potential problems, optimizes resources, and better plans operations.

 Sigma Systems Device Provisioning

Rapidly introduce advanced IP multimedia and new converged services with Sigma Systems Device Provisioning. Deliver accelerated provisioning of voice, video, and Internet services and automatically activate the many devices associated to each.

Network Operations Center (NOC) 

The right technology, storage processes, and facilities add up to reliable Network Operations.  American Supports’ NOC delivers that and more; Network and Alarms Monitoring, Video Encoding and Streaming, Customizable Policy-Based Dispatching, Managed Network Services, High Speed Data Services, Video Conferencing Support.

Private Label Email 

Give your customers the e-mail tools they want and grow your bottom line at the same time.
Get wholesale ISP solutions from American Support and enjoy service advantages that include: private label, storage (3GB+), 99.9%+ up-time, spam and virus protection Included, web mail, and a subscriber portal which is easily customized.